LEADERSHIP / SUPERVISORY SKILLS / MANAGEMENT / COACHING / CREATIVITY
FRONTLINE & CUSTOMER SERVICE TRAINING
- Customer Service Development Program
- Professional Front Line Service and Phone Etiquette
- Managing Customer and Complaints
- Developing a Customer Centric Program
- Customer Service Excellence
- Customer Service Leadership & Relationship
- 5 Star Customer Service Program
- Front Line & Customer Service
- Telephone Skills & Excellent Customer Services
- Techniques to Delight your Customers & Excellent Frontline
- Customer Relationship Management
- Coaching Customer Service (Train The Trainer)
- Basic Customer Service Skills, Mindset & Culture
- Make a Different with Premium Customer Service
- Managing Change & Enhancing Teamwork for High-Quality Customer Service
- Managing Customer Service Organization Towards Excellence
- Putting Customers First and Negotiating with Difficult Customers
- Telephone Techniques & Effective Communication Skills
- The Professional Receptionist
- Developing Customer Centric Program
- Customer Care Excellence
- Customer Complaints Investigation Techniques
- Customer Service & Telephone Techniques
- Delivering Excellence Customer Service
- Brilliant Customer Service – How to Go the Extra Mile
- Enhancing Customer Service Skills
- Effective Complaints Handling Strategies for Positive Outcome
- Improving Customer Service for Greater Customer Satisfaction
- Kursus Khidmat Pelanggan 5 Bintang
- Pengurusan Perhubungan Pelanggan
- Menangani Aduan & Kesulitan Pelanggan
- Asas Perkhidmatan Pelanggan
HUMAN RESOURCE
- Human Resources Management for Non-Human Resources
- Human Resources Management Training
- Train The Trainer (TTT)
- Effective Payroll Administration Techniques
- Telephone Skills & Excellent Customer Services
- Training the Trainer in on Job Training Practices for Technical Purposes
- Training Need Analysis
- Training Transfer
- Intergrating Payroll
- Effective Domestic Enquiry Skills
- Behavioral Interview Technique
- Recruitment & Selection Training
- Modern Human Resources Training
- Competency Mapping in Training Needs Analysis
- Competency-Based Behavioral Interviewing
- Tax Planning for HR Managers
- Achieving Result through KPIs
- Developing & Implementing Winning KPIÕs
- Developing & Recruiting People
- Developing An Effective Competency Based TNA
- Developing Key Performance Indicators (KPI) for Business Success
- Domestic Inquiry
- Effective Coaching
- Effective Human Resource Policies & Employee Handbook
- Effective Presentation Skill for HR Personnel
- Employee Retention
- Employment Act 1955 & Domestic Inquiry – Applications and Implications
- Evaluation On Effectiveness of Training (EET)
- Enhancing Smart Human Resource Competencies
- Evaluating Training Programs & Return On Investment (ROI)
- Get It Right Ð Getting The Right Staff for Your Organization
- Handling Discipline at work
- Handling Problem Employees
- High Impact Training Design & Development
- Hiring Top Performer
- How to Make Your Training Fun & Effective
- How to Set Up & Manage a HR Department
- HR Documentations and SOP- Design, Develop and Effective Implementation
- HR Skills for Non-HR Manager
- Managing Effective Performance Appraisal
- Managing Talent & Succession Planning towards Positive Transformation
- Mastering Interview Techniques: Select the Right People
- Performance & Rewards Management
- Behavior-Based Interview Skills
- Performance Management: Managing Employee Performance
- Shaping the Workforce Mind-set and Attitudes
- Succession Planning
- Termination of Employment: Due to Misconduct, Retrenchment and Redundancy
- The Practicality of Recruitment and Talent Management
- Training & Conducting Orientation Program
- Training a Trainer for Supervisors
- Training Needs Analysis
- Coaching and counselling dynamics
- You are Hired! -SMART Recruitment & Selection Techniques
- Coaching for Performance
SALES / MARKETING / BRANDING / NEW MEDIA MARKETING
- Closing Sales with The Power of Profiling
- Professional Sales Excellence
- Facebook Impact For Business
- DiSC for Sales
- Successful Selling & Negotiation Skills
- Product Brand Management
- Social Media for Business
- Closing Sales with the Power of NLP
- Successful Negotiations : Negotiation Beyond No
- Financial Skills for Sales and Marketing Personnel
- Integrating Social Media and Marketing Communication
- The Power of Influence
- Basic Sales for Non-Sales Personnel
- Be a Consultant and Succeed in Sales
- Building A High Performance Sales Force
- Consultative Selling skills
- Dynamics of Sales
- Effective Sales & Marketing Presentation Skills
- Effective Sales Closing Techniques
- Effective Sales Management
- Internet Marketing
- Negotiation Skills
- Enhancing Sales & Service Excellence for Business Success
- Essential Top Marketing & Sales Strategies In Today’s Market Place
- Essential Selling Skills
- Excellence Negotiation Skill for Marketer/Sales Person
- How to win & influence Customers
- Increase Sales through Smart Selling
- Instant Rapport to Build Lasting Relationships
- Key Account Management
- Handling Sales Objections and Negotiations
- Social Internet to gain Market Share
- Marketing to Win the Market
- Personality Based Selling
- Persuasive Presentation for Managers and Sales People
- Preparing a Marketing Plan
- Reinventing Marketing Strategies to Success
- Successful Selling Techniques or Interactive Selling
- Retail Selling Skill
- Sales Leadership
- Sales Training For Non Sales Professionals
- –Selling to Decision Makers
- Facebook For Business
- Psychology of Sales
- Strategic Marketing Analysis
- Strategic Selling for Sales Engineer
- New Media Selling Skills & Techniques
- The Psychology of Sales & Closing Techniques
- Turning Objection into Sales
- Winning Sales Calls
- Sales/Marketing Preparing a Marketing Plan
- Mobile Apps Marketing
- Quality Excellence in Business Operation
- Sales/Marketing Telemarketing & Telesales
- Psikologi Dalam Jualan
- Teknik Jualan atau Jualan Interaktif
- Kemahiran Perundingan
- Kebolehan Mempengaruh Prospek
- Menangani Bantahan dan Rundingan Jualan
- Teknik Dan Kemahiran Jualan Media Baru
BUSINESS SKILL TRAINING
- Understanding Body Language Training
- Office Etiquette Training
- Effective Communication Skills
- Stress & Time Management Training
- People Management Skills Training
- Excellent Business Communication And Negotiation Skills (Using NLP)
- Excellence Secretary Workshop
- Writing Good Business Documents and Reports
- Office Etiquette Training
- Better Communication & Business Writing Skills That Works
- Email Communication Training
- Professional Office Management Skills
- Communication in English – Speak Well, Present Yourself Well
- Effective Presentation Skills
- Powerful, Dynamic and Persuasive Presentation
- Business English – Oral & Communication / Writing / Reading
- Telephone Techniques and Answering Skills
- Business Writing & Communication Skills for Executives & Managers
- Successful Speaking and Presentation Skills
- The Art of Influencing & Negotiation Skills
- The Art of Listening
- Communication and EQ Skills
- Communication Workshop: SPEAK UP!
- Conquering Your Fear of Speaking in Public
- Dynamic Spoken English
- Effective Communication & Interpersonal Skills for Professional
- Applied Business Presentations
- Proficiency English Course (Beginner & Intermediate Level)
- Fun Way of Business English Communication
- Enhancing Interpersonal Skills
- Excellent Communication with NLP
- Grammar and Conversation Course for Clerical & Junior Executives
- Image-Power & Interpersonal Skills using NLP (Neuro Linguistic Programming)
- Basic Arabic Language
- Improving Your Skills in Speaking & Writing English
- Arabic Communication & Culture Understanding
- Better Office Etiquette in E-mail Communication, Telephone Calls & Meetings
- Building Trust through Business Communication
- Practical Business English for Work
- Professional Business English Writing & Communication
- Public Speaking & Presentation Skills
- Say It in English with Confidence
- Stand, Speak & Sell: Sales Presentation Skills
- English at Work
- English for Executives
- English for Front Line Personnel
- Successful Writing at Work
- Technical Communications In E-Mails, Reports & Speech
- Technical Report Writing
- The Essential Skills for Personal Assistants and Secretaries
- Towards Secretarial Excellent
- Effective Business Writing Through Impactful E-mail Skills
- Clerical Development for Admin Staff
- Creative Business Writing Skills
- Customer Complaints Investigation Techniques
- Advanced Professional Business Writing Skills
- Developing Effective Personal Assistants & Secretaries
- Developing Positive Attitudes & Habits for Administrative Professional
- Effective Note Taking & Writing Skills
- Effective Office Administration
- Effective Scientific, Technical Writing and communication
- Enhance Your Presentation Skills and Contents
- Enhancing Reporting and Writing Skills for Technical or Non-Technical Personnel
- Managing Office Records & Files Efficiently
- Meeting Management: The Art of Making Meetings Work
- Minutes Writing for Organizations
- Office Administration Skills Program
- Practical Business English skills for Personal Assistants
- Secretaries and PA Development Program
- Skills for the Administrative Assistant
- Business Etiquette for Managers
- Setiausaha Cemerlang
- Pengurusan Rekod Dan Fail Yang Efektif
- Kursus Peningkatan, Pembangunan & Pengkeranian
- Bengkel Etiket Sosial dan Kecemerlangan Organisasi
- Bengkel Pengurusan dan Penulisan Minit Mesyuarat
- Setiausaha Pejabat Cemerlang
- Kursus Pembantu Tadbir Berprestasi Tinggi (Multitasking)
- Asas Bahasa Arab
- Arab Komunikasi & Pemahaman Budaya
- Keriangan Komunikasi English Dalam Perniagaan
- Teknik dan Kemahiran Menjawab Telefon
- Bahasa Inggeris Dalam Perniagaan / Urusan Rasmi – Pertuturan & Komunikasi / Penulisan / Membaca
- Kemahiran Komunikasi Berkesan
- Penulisan Kewartawanan & Gaya Penulisan (Akhbar dan Rencana)
TEAM BUILDING / TEAMWORK – TEAMWORK MOTIVATION
- Building Emotionally Intelligent Teams
- Unleash Your Team Synergy
- Team Excellent – Improving Productivity & Performance
- Positive Attitude at Work
- Synergy in Motion – Team Development Program
- Transformation Development Program
- Transformation Organization Culture
- Motivation & Team Development
- High Performance Team
- Building a Winning Team
- Program Pembangunan Pasukan
- Membina Pasukan Berdaya Saing Tinggi
- Motivasi & Pembinaan Pasukan
- Transformasi Budaya Kerja
- Program Pembangunan Transformasi
- 7 Kemahiran Insan Cemerlang
- Sikap Kerja Positif