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Duration :

2 days ( 9am – 5pm )

Medium :

English & Bahasa Malaysia

Register Before:

Who should attend:

Management side, manager, supervisor, human recourse, accountant

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INTRO | ASL Training

 

  • Understand that there are other essential factors combine with financial factor that determine the overall goals of the organization
  • Focus on the aspects or areas of your organization’s performance that are critical or vital for your ongoing and future success.
  • It helps measure your success in key process and areas that affect your employee, customers, shareholder and stakeholder This comprehensive two-day program shows you how to become a better personnel by learning how to apply the Quality Performance Indicator to your organization success understanding on the key success factor of your organization.
  • Attend these intensive two days of training and gain knowledge that you’ll use throughout your career

OBJECTIVE-01

 

 

  • Participants will GAIN an understanding on how Quality Performance Indicator will help to linked the overall goals of the organization.
  • Participants will UNDERSTAND how the financial and operational goals· are equally important for each organization.
  • Participants will DISCOVER how to measure actual performance against key success factor.
  • Participants will LEARN how Quality Performance Indicator will make the decision making process easier.
  • ENSURE that the participant will learn how to improve personnel awareness of maintenance performance. How to analyse the operational details of the organization.
  • Participants will LEARN how to empower employee and provide them with the relevant information to learn.
  • Participant will be able to IDENTIFY Quality Performance Indicator, their role in management and govermance of the organization and how to implement the Quality Performance Indicator for success.

METHODOLOGY-01

  • Lectures
  • Indoor Activities
  • Workshop
  • Case Studies
  • Presentations
  • Discussion

COURSE OUTLINE-01

MODULE 1: INTRODUCTION

  • Definitions
  • Objective
  • Purpose
  • Components

MODULE 2: WHY DO WE NEED QUALITY PERFORM-ANCE INDICATOR?

  • Why use QPI?
  • Benefits of QPI
  • Your strategy need QPI
  • Your people need QPI
  • What wrong with traditional accounting based infor-mation

MODULE 3: PERFORMANCE MANAGEMENT

  • 4 type of performance management
  • Basic

MODULE 4: CHARACTERISTICS, ADVANTAGES & DISADVANTAGES

  • Characteristics of good QPI
  • Advantages
  • Disadvantages

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MODULE 5: ORGANIZATIONAL CONTROL: KEY MAN AGEMENT FUNCTION

  • Meaning of control
  • Balance scorecard
  • The changing philosophy of control

MODULE 6: ALIGNING QPI WITH STRATEGY

  • Type of quality performance indicator
  • A contribution to strategy
  • Strategy map
  • Linking the workface to strategy objective
  • QPI Metric flow
  • Cost of quality

MODULE 7: HOW TO DESIGN QPI

  • What to measure?
  • Rules for developing QPI

MODULE 8: IMPLEMENTING QPI

  • Reporting requirement
  • How do we implement?
  • Assess – Plan – Do- Advance
  • How do we measure?
  • Tips for success

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