Expanding Administration, Clerical & Secretarial Skills for Peak Performance Workshop

Date :

7 – 8 December 2016

Venue:

Vistana Hotel Kuala Lumpur

Duration :

2 days ( 9am – 5pm )

Medium :

English & Bahasa Malaysia

Register Before:

–

• Secretaries
• Administrative Assistants
• Personal Assistants
• Executive Assistants
• Project Assistants
• Receptionists

Secretaries and Personal Assistants perform a variety of administrative support and clerical duties necessary to every levels of business to ensure the smooth running of an organisation. This course will enable participants to handle their varied responsibilities in an efficient approach. Individuals who possess strong communication, information management tasks and business skills are in demand for this type of employment.

The extent and complexity of their duties can depend on a number of factors, including:

• Education and certification.
• Experience in administrative support, management and business.
• An executive’s level within the organization and confidence in the secretary’s effectiveness.
• Organizational working system and professionalism.

Upon completion of this program, the participants should be able to:-

• Adapt to the manager’s needs and style of working.
• Take initiative when needed.
• Develop basic business acumen.
• Understand the importance of office management.
• Prepare for changes and surprises.
• Manage others and keep them on track.
• Manage meetings expertly & Keep minutes.
• Handling technology & cross digital.
• Develop confidentiality.
• Develop people skills & social intelligence.
• Develop effective communication skills & Listen skills.
• Develop phone and voicemail etiquette.
• Understand and use email protocol and copywriting.
• Handle difficult people and situations.
• Understand and use social media management.

In this experiential and active learning workshop, the training facilitator adopts a coaching and facilitation approach. It is very important to engage the participants in reviewing their own outcomes.

The activities are designed to illustrate key issues that the participants are facing in their role by using Neuro-linguistic programming (NLP) and other tools to create illustrations, demonstrations and activities such as role plays, Mind exercises, group discussion and program take away.

Module 1:

Understanding and Developing My Motivation Factors (using Motivation Profile®):

• Accessing my motivation level with Motivation Profile®.
• Proactive Re-Action to develop my motivation level – Self motivated.
• Adapting changes and surprises in me!
• Eliminating negative emotions.
• Overcome the road block and negativity on me.

Module 2:

The Power of People Skills and Rapport Building (using Nero-Linguistic Programming – NLP)

• Aligning Natural Power IQ-EQ-SQ.
• How to use the left and right side of your brain to achieve its full potential.
• Rapport Building.
• People skills and social intelligent.
• Advance language patterns that access the sub-consciousness.
• What words to use to encourage better communication, how to use body language to build rapport.
• The Buying Factors – Influence Others with NLP techniques.

Module 3:

The Communication Skills Using the NLP

• The Body Language Pattern.
• Advance language patterns that access the sub-consciousness.
• What words to use to encourage better communication, how to use body language to build rapport.
• The Buying Factors – Influence Others with NLP techniques.
• 4 Methods you can use.

Module 4:

Me, My Boss and others

• Handling people and situations.
• Adapting myself style of working VS my boss style of working.

Module 5:

Handling Technology in My Secretary Duty (Desktop and Mobile Applications)

• Cross the Digital Divide.
• Using Technology and Information for productivity and efficiency.
• Planning & coordination tools.
• Managing others and keep them on track using technology.
• Social Media role and management for organization.

Masters the Tools of the Trade (word processing, desktop publishing, database management, spread sheets, etc..)

Module 6:

Business Acumen for Secretary

• 5 Ways to Develop Your Business Acumen.
• Understand and speak business language.
• Understanding the 5 Essential Elements of Business Acumen.

Module 7:

Enhancing My Secretary Competencies

• 7 Core Competencies of Successful Administrative Professionals.

1) Master of Self & Time Management

• Keeping Your Focus.
• Road Map.
• Learn To Say No.
• The Planning System.
• Taking Control & Discipline.
• Begin with the End in Mind.

2) Organized and Detail Oriented

3) Industry Savvy

4) Attitude and Appearance

• Grooming and personality.
• First impression in My self.

5) Deals With Office Politics and Confidentiality

• Develop confidentiality.
• Stay neutral and be diplomatic.
• Things could sink your career real quick.

6) Judgmental in Me

• Make reasonable decisions in the absence of direction.
• Works effectively without constant and direct supervision.

7) Enhancing my technical skills

• Effective Phone and voice antiques.
• Email protocol and copywriting.
• Manage meeting expertly and keep minutes..

Module 8:

Review , Reflections and Action Plans

• Evaluate the experience and plan for using the skills on the job and in life.
• Personal Action Plans and Commitment.
• Program Take away.

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