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Front Line & Customer Service Training
November 16, 2015 - November 17, 2015
- To develop a customer-oriented culture in the company.
- To help the participants to align the company’s customer service efforts in a similar direction.
- To learn skills and techniques to build and manage a good customer service team.
- To enhance communication skills to improve internal and external customer service.
- To create a greater awareness of maintaining the Company’s service image.
- To leverage competition through customer intimacy.
- To equip the team with tools and skills in setting quality standards and effectively monitoring them.
- To arm participants with abilities to proactively solve customer problems before it arises.