Successful Selling And Negotiation Skills

• Identify & understands types of customers
• Increase human (personnel) performance & limitation
• Identify & understand personal profile/type
• Identify personal strength in dealing with customers
• Examining various techniques in dealing & serving customers
• Achieving company’s vision & mission when dealing with customers
• Analyze why customers complaints
• Identify & analyze various ways of dealing with complaints
• Enhance life & work quality
• Live life efficiently & effectively

• Lectures Discussion
• Group Workshops
• Individual/Group Presentation
• Personal Action Plans

• • Customers Identification
  • Hospitality Service Adoption
  • Personal Development
  • Customer Relations
  • Building The Positive Corporate Image
  • Mastering Communication
  • Communication Core
  • Getting The Message Across
  • Managing Customers
  • Action Plans

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