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Date :

To Be Confirm (Please Contact Us For More Detail 03-51314978)

Duration :

2 days ( 9am – 5pm )


Vistana Hotel, Kuala Lumpur

Medium :

English & Bahasa Malaysia

Register Before:

Please refer the brochure to know more.

ASL For Members | ASL Training


INTRO | ASL Training

In every organization, problems do occur frequently due to so many reasons and circumstances, therefore in order to settle or manage those problems, an effective problem solving method and tools must be used. There are so many tools that have been used in all sorts of problem solving occurrences; however the easiest and effective tools are those that are very simple yet the most efficient.

By introducing the 14 Quality Tools which is frequently used in manufacturing, services as well as public sectors, any organization will be able to solve their problems effectively.






  • To help participants understand the concept of TQM, quality and improvement in their continuous quality improvement initiatives.
  • To help participants understand and develop the Tools
  • To help participants understand the usage of the Tools in their attempt to resolve complex issues and projects.
  • To facilitate the usage of tools in each steps of the process improvement



This course is specifically developed for:

  • Manager
  • Assistant managers
  • Superintendents
  • Supervisors
  • Team leaders
  • Officers and specialists

That responsible in operations, procurement, purchasing, supply chain, logistics, production, manufacturing, warehousing, inventory, quality, R&D, project, business improvement, process improvement, plant, utilities, applications, performance.



Ice-breaking Session

Introduction to Problem Solving Methodology

Introduction to Problem Solving Tools

  • Check Sheet
  • Graph and Charts
  • Fishbone Diagram/ Ishikawa Diagram
  • Pareto Diagram
  • Scatter Diagram
  • Histogram
  • Control Chart


Introduction to Problem Solving Tools

  • Affinity Diagram
  • Tree Diagram
  • Matrix Diagram
  • Prioritization Matrix
  • Process Decision Program Chart (PDPC)
  • Relationship Diagram
  • Arrow Diagram



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