Email Communication Training

Effectively communicating to your employees will result in a more efficient operation and will help achieve the bottom-line objectives of any company, business, or basic interaction. As a supervisor, your communication skill is critical in directing the actions of your direct reports. This supervisory skills course in communication will enable you to become a better communicator for yourself, and for your organization. You will learn how to communicate effectively, which will help you to maximize “work through others” to get the job done.

• Recognizing communication problems and barriers.
• Implementing techniques to resolve communication problems and barriers. Demonstrating the basic general rules of effective communication.
• Using special techniques in specific communication situations.

• Power-point slide presentation.
• Participant’s handbook Individual & small group exercises.
• Role plays & case studies.
• Personal Action Plan

1. What is Communication?
2. Who is Responsible for Communicating Effectively?
3. Why Supervisors Need to be Effective Communicators?
4. 7 Barriers to Effective Communication Identify Where Difficulties in Communication Arise.
5. The 6 Common Causes of Communication Failure.
6. Setting the Stage for Effective Communication.
7. The Communication Situation Communicating Effectively.
8. Written Communication.
9. Phone Conversations.
10. Communicating to a Group.
11. Listening.
12. Inhibiting Communication from Your Employees.
13. How should you react to news.
14. Communicating With Customers.

[stag_sidebar id=’borang-training-program-landing-page’]