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Email Us at icare@asl-solutions.com

Date :

11 – 12 July 2017

12 – 13 December 2017

Duration :

2 days ( 9am – 5pm )

Medium :

English & Bahasa Malaysia

Register Before:

Please refer the brochure to know more.

Who should attend:

  • Supervisors, Line leader, and Executives who want to excel further to move up their potential and career path.
  • Newly appointed executives, supervisor, and team or line leaders.
  • Also useful for anyone who want to have a greater understanding of principles and practices, to develop their skills in supervising their subordinates

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OBJECTIVE-01

  • Describe the role of supervisor and how it differs from the role of co-worker.
  • To adapt the concept of excellence in carrying out their duties and responsibilities.
  • Become aware the priority between technical & management skills, with people skills in the supervision.
  • Counsel and motivate them self and employees who are not performing up to expectations.
  • To develop the effective ways of communication and rapport building at work in the team.
  • To expose various strategies and skills in managing and to produce superior results and improve morale

METHODOLOGY-01

  • Interactive Lectures
  • Discussion, Group Dynamics & Workshops
  • Case Studies
  • Simulation and games
  • Learning Debriefing

  • Video

  • Individual/Group Presentation

 

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COURSE OUTLINE-01

THE FUNDAMENTAL OF LEADERSHIP AND SUPERVISOR RESPONSIBILITIES

  • Move up from being Follower to being Leader.
  • Leadership style in various different situations
  • Increasing leadership confidence
  • The Key Strategies and Responsibilities of Supervisor
  • The values of effective supervisor

POLISHING YOUR SUPERVISORY SKILLS

  • People Skill, Rapport Building & Effective Communication
  • Teamwork & Motivation
  • Building Winning Teams
  • Trust
  • Support Workers Motivation
  • Understanding the Motivation Factors for Superior Result
  • Basic Management & Planning Process
  • Setting priorities
  • Organizing Task Thru Effective Self/Time Management
  • Using the Technologies
  • Development of Plan and Actions
  • Controlling and Review Procedures as Part of Planning
  • Productivity vs. Quality
  • Leadership
  • Problem Solving & Decision Making
  • Handling problematic staff & conflict resolution
  • Delegation and communication

SKILLS NEEDED FOR HIGHER PRODUCTIVITY FOR SUPERVISOR

  • Begin With the End in Mind
  • Technical Competency and People Skill
  • Continuous Improvement
  • Managing Performance
  • Aligning Personal Values with Company Mission and Values

DAILY ROUTINE ACTIVITIES

  • Time & Self-Management
  • The do and don’t
  • The checklist

 

Download Brochure

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