

Day 1
Module One : Defining Coaching
- What is Coaching
- WHO Coaches are
- WHAT Coaches do
- WHEN to Coach
- HOW to Coach
- Differences between coaching and other development approaches
Module Two: Roles of A Coach
- The role, skills and attributes of an effective coach
- The Coach and The Boss: A Comparison
- Coaching as a motivational tool
- How coaching can make performance appraisal easier
- Benefits of Coaching
- Principles of Coaching
- Coaching Process
- Small group practical activity, pairs exercise and group discussion

Module Three: Coaching Techniques
- Listening
- Levels of Listening
- Active listening – Enhanced, open communication, clarity and partnership
- Keys to effective listening
- The 3Rs of Effective listening
- Questioning
- Powerful Questioning to Enhance Empowerment
- Organizational benefits of a Questioning Culture
- Individual Benefits of Questioning Culture
- Asking the RIGHT Questions
- The Art of Asking Questions
- Clarifying
- Reflecting
- Giving Feedback
- Receiving Feedback
- Group discussion, presentation, question exercise, co-coaching exercise in pairs
Module Four Leading without a “Rope”
- Foundation for Effective Leadership
- The Leadership Behavior Continuum
- Qualities of Authentic Leaders
- Coaching Towards Authentic Leadership
- Traits Shared by Successful Leaders
- How These Traits Relate to Those of a Coach

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