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At the end of the session, participants should be able to:

  • Develop coaching skills and ability to manage in a non-directive coaching style using active listening and effective questioning
  • Able to integrate these skills into day to day communication
  • Enhance self awareness and enable them to tap into their innate resources
  • Apply coaching models in day to day communication
  • Develop a more self- sufficient team
  • Improve feedback skills
  • Manage performance appraisal more effectively





  • Interactive Presentation
  • Coaching Practical
  • Group discussion & Exercises
  • Personality Profiling
  • Multimedia review
  • Role Plays/Simulations
  • Reflection and Debrief sessions
  • Group Presentation
  • Preparation of Coaching Assessment Tools

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Day 1

Module One : Defining Coaching

  • What is Coaching
  • WHO Coaches are
  • WHAT Coaches do
  • WHEN to Coach
  • HOW to Coach
  • Differences between coaching and other development approaches

Module Two: Roles of A Coach

  • The role, skills and attributes of an effective coach
  • The Coach and The Boss: A Comparison
  • Coaching as a motivational tool
  • How coaching can make performance appraisal easier
  • Benefits of Coaching
  • Principles of Coaching
  • Coaching Process
  • Small group practical activity, pairs exercise and group discussion

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Module Three: Coaching Techniques

  • Listening
  • Levels of Listening
  • Active listening – Enhanced, open communication, clarity and partnership
  • Keys to effective listening
  • The 3Rs of Effective listening
  • Questioning
  • Powerful Questioning to Enhance Empowerment
  • Organizational benefits of a Questioning Culture
  • Individual Benefits of Questioning Culture
  • Asking the RIGHT Questions
  • The Art of Asking Questions
  • Clarifying
  • Reflecting
  • Giving Feedback
  • Receiving Feedback
  • Group discussion, presentation, question exercise, co-coaching exercise in pairs

Module Four Leading without a “Rope”

  • Foundation for Effective Leadership
  • The Leadership Behavior Continuum
  • Qualities of Authentic Leaders
  • Coaching Towards Authentic Leadership
  • Traits Shared by Successful Leaders
  • How These Traits Relate to Those of a Coach

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