Effectively communicating to your employees will result in a more efficient operation and will help achieve the bottom-line objectives of any company, business, or basic interaction. As a supervisor, your communication skill is critical in directing the actions of your direct reports. This supervisory skills course in communication will enable you to become a better communicator for yourself, and for your organization. You will learn how to communicate effectively, which will help you to maximize “work through others” to get the job done.
- Recognizing communication problems and barriers.
- Implementing techniques to resolve communication problems and barriers. Demonstrating the basic general rules of effective communication.
- Using special techniques in specific communication situations.
- Power-point slide presentation.
- Participant’s handbook Individual & small group exercises.
- Role plays & case studies.
- Personal Action Plan
- What is Communication?
- Who is Responsible for Communicating Effectively?
- Why Supervisors Need to be Effective Communicators?
- 7 Barriers to Effective Communication Identify Where Difficulties in Communication Arise.
- The 6 Common Causes of Communication Failure.
- Setting the Stage for Effective Communication.
- The Communication Situation Communicating Effectively.
- Written Communication.
- Phone Conversations.
- Communicating to a Group.
- Listening.
- Inhibiting Communication from Your Employees.
- How should you react to news.
- Communicating With Customers.