Brief Information About Consultant

Knowledge must be continuously shared, skills continuously enhanced and attitude continuously checked. And faith continuously upgraded” are the beliefs Roziana holds on to.

Roziana Rashid is a Trainer Consultant and Human Development Generalist working on her own since July 2003. Born in Kangar, Perlis she holds a Diploma in Agricultural Science from the Agricultural University of Malaysia and a Bachelors degree in Business Administration from the Ohio University of Athens, United States of America.  She is a PSMB approved Trainer and has several other trainer certifications including from Zenger-Miller.


She enjoys sharing her experiences and knowledge with others, and is especially passionate about matters related to Quality Service and Communications. She incorporates her own work and training experiences into her sessions, customizing modules and programs to suit clients’ requirements. Her programs are hands-on to fully benefit the needs of those she trained. She is also known to inject elements of fun in learning.


As someone who advocates work-life balance, she ensures time off from work related matters to bake and tweak recipes she comes across on-line to suit the fancies of her family and friends. She is also a novice at eco-friendly initiatives and makes her own enzymes out of household organic wastes. The results she shares with neighbors and relatives.


Topics she has had her hands to train on include those related to Customer Service, Interpersonal Communications, English Proficiency, Business Writing, Supervisory Skills, Presentation (Professional Grooming and Public Speaking) and Creative Thinking in Problem Solving. She has consulted and trained many private sector, government agencies, and GLC personnel across all levels, some on a scheduled basis. Roziana is also associated with known training consultancies in the country to meet their clients’ needs for soft-skills training.


Besides training and developing talents, Roziana is also an experienced Talent Assessor. Her insights at identifying talents were optimized by a reputable HR Consultancy where she was part of a team that conducted Competency Based Interviews (CBI) for a few public-listed corporations.  The CBIs utilized her ability to assess, interview and indentify potential corporate leaders, and also performed job-suitability assessments.


On her past work experiences, Roziana’s tenure in the corporate world encompassed management positions with two of the nation’s multinationals.  She was the Customer Service & Training Manager with Sime Darby Rent A Car Sdn Bhd (Hertz International Licensee) for 12 years, and the Customer Service Manager at Prudential Assurance Malaysia Berhad where she served for 2 years.


Her work experiences covered a wide area including marketing, operations, frontline and back-end customer servicing as well as in training.  She progressed from executive to more senior positions, acquired skills and knowledge in managing people as well as in decision making & problem solving, and contributed significantly to the management and business plans. Her public presentation and writing skills were frequently tested as she was also tasked to present to top management as well as trade members at public conferences both local and internationally.


Roziana was also responsible for the development and execution of Customer Service and Quality Initiatives at the organizations she served. These included guidelines and procedures in Handling Customer Issues, Internal Customer Care processes, Customer Loyalty programs, Customer Feedback projects and of course, soft-skills training. An accomplishment in recognition of her experience was her involvement in the National Occupational Service Standards, NOSS curriculum development for the car rental industry under purview of the Majlis Latihan Vokasional Kebangsaan, MLVK.


Roziana’s talents extend to include writing and translating. These she does on a freelance basis, putting to use the other skills and knowledge (and creativity) she has acquired in her years with the MNCs. An accomplishment in this field was her role as the writer for KTMB’s Coffee Table books on their dual electrified railway lines. Another accomplishment in this area was her involvement in translating pages of the National Archive’s Hari Ini Dalam Sejarah website into English. She is also continuously improving her presentation skills through reading, discussing with fellow trainer consultants, participation in training organized by others and observing happenings around her.

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